Return & Refund Policy

If at any time you are not 100% satisfied with the quality of your purchase, we want to know. Your feedback enables us to continually improve our premium product line and provide you with the most effective products to meet your individual needs. We want you to love our Skin care and cosmetics as much as we do.

You may return any new or unused or unopened Adryan Essentials cosmetics or Adryan Essentials Skin care products that have been purchased within 14 days of purchase for a (1) time only exchange only equal to the original price paid by you, minus the shipping and handling charges and must be returned in its original packaging.  ABSOLUTELY NO EXCHANGES ON EYE SHADOWS, EYE LINERS, MASCARA PRODUCTS OR LIPSTICKS, LIP LINERS, LIP GLOSS PRODUCTS.

Bundled products sold on sets are eligible for exchange for the single or unwanted physical product only.  The amount of the exchange will be the total purchase price of the single physical product listed on the website minus 10%.

Returns must have a Return Merchandise Authorization (RMA) number and original Adryan Essentials invoice receipt or online packing slip.  Exchanges may take up to 30 days once the returned product has been received.  For assistance and to receive an (RMA) please contact our customer service department.
 
Contact Customer Service by email: info@adryanessentials.com

ATTN: Help

To Properly Return Your Order:
  1. Contact Adryan  Essentials Customer Service Department to receive a Return Merchandise Authorization number and return instructions.
  2. Repackage merchandise securely in its original container with the receipt or packing slip. Write the RMA number on the receipt or slip and place inside the shipping package.
  3. Write the RMA number on the outside of the box/envelope used to ship the product back.
  4. Address Return Package:
Adryan Essentials
ATTN: Returns
1545 Bethel rd.
Columbus, Ohio 43220
  1. Ship the package back to Adryan  Essentials via your preferred carrier.
Rules & Restrictions for Returns
 
Returns of any Adryan Essentials products requires a Return Merchandise Authorization (RMA) number provided by Adryan Essentials Customer Service Department.

Any package that is sent back to Adryan Essentials without an RMA will be considered an unauthorized return and may be refused at the cost of the sender.  All return shipments must be prepaid and shipped via the carrier of your choice.  We encourage our customers to obtain a tracking number from their carrier to track the shipment. Adryan  Essentials not responsible for items that do not return to our warehouse. Shipping and handling charges on all orders are non-refundable. Adryan Essentials reserves the right to refuse a refund request if it does not comply with this policy. Adryan Essentials will not accept CODs or third-party billing for returned merchandise. All COD packages will be refused.

Refused Shipments
 

A refused shipment occurs when a customer refuses to accept the package during a delivery attempt. Customers who refuse delivery in place of contacting Adryan  Essentials Customer Service Department for a return will be charged a fee to cover return shipping and labor charges. This cost will be passed along to the customer in the form of a deduction from the total credit due to the customer. In addition, refused shipments may be considered an unauthorized return and maybe refused a refund request. No refused shipments packages will be refunded until the original package arrives back to our warehouse from the postal carrier which can take up to one month for domestic shipping.  The amount of time can take up to 6 months for international shipping.

Damaged or Defective Items
 
In the event a product is damaged or defective upon delivery, please contact us and we will cover all costs including shipping to replace your product.
 
Order Cancellations
 

Items may not be canceled once an order has been shipped. After you receive your order, simply follow our return instructions to obtain an RMA by emailing customer service at info@adryanessentials.com

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Adryan Essentials Rewards Club
Your loyalty means a lot to us. No matter the product, the Adryan Essentials rewards you with every purchase. By joining, you’ll accrue points on every purchase.
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